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Claims Contacts

If you have questions about how to report a claim, feel free to call us any time. We are available during office hours at 802-362-2442. One of our agents will be happy to assist you.  If you have an emergency situation after hours, our emergency number is 802-742-9493.

Burns Insurance represents a number of different insurance carriers, each with their own claims policies. Some insurance companies require customers to report their claims directly to the company. Others allow policyholders to file insurance claims through their insurance agent at Burns Insurance. To find out where to report your insurance claim, look up your carrier on the list below.

Regardless of whether your insurance carrier is a Direct Claims Reporting or an Agency Claims Reporting company, Burns Insurance is ready to assist you throughout the claims process.

Direct Claims Reporting Companies
To report a claim on a policy with any of the Direct Claims Reporting companies below, please contact your insurance company directly using contact information provided. You can call in claims on the telephone or report them via a web form on their web site where indicated. Feel free to call us at any time if you need help reporting your claim.

Agency Reporting Companies
To report a claim to one of the Agency Reporting companies below, please call Burns Insurance and one of our agents will assist you.To report a claim during regular business hours, call 802-362-2442. In emergency claims situations, call our emergency number at 802-742-9493.

Note: For security and privacy reasons, we cannot take claims reports via email.

Find your carrier on one of the lists below. Click the name of the carrier to view contact info.

Direct Claims Insurance Companies

Report claims directly to the carrier. Click the name of your insurance company for contact info.

Foremost Insurance


The Hartford

For Homeowners and Personal Automobile Claims
For Commercial and Workers’ Compensation Claims

Kemper Insurance


Merchants Insurance

After hours: 888-644-6680

Progressive Insurance

Roadside Assistance: 888-776-2778

Zurich Insurance


Hagerty Insurance



Agency Reporting Companies

Report claims by calling Burns Insurance at 802-362-2442.

Co-operative Insurance Companies

PO Box 5890
Middlebury, VT 05753

Concord Group

1 Boutin Street
Concord, NH 03201

The Hartford

For Commercial Policies (workers’ compensation claims see below)
Toll Free: 800-327-3636

VFIS Fire Departments and EMS Claims

Toll Free: 800-233-1957